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Shipping & Returns Shipping & Returns

Delivery mode

Upon receipt of full payment for the order, the goods will be delivered to the agency of transport designated for Bodega-Guadalest.es .

Shipping

Shipments are made using the mode of "PAQUETE AZUL" Correos Spain.

Terms shipments Mail office:

Shipments will be made by mode: "PAQUETE AZUL". The customer agrees to have someone to pick up your order at the delivery address provided.

If the distributor cannot complete delivery, not be anyone home, the recipient can pick it up at the nearest post office. In this case, a notice in which a period of 15 days is given to remove the package is allowed.

No deliveries will be made on holidays.

Customers must take into account national and local holidays at the time you place your order for it to be delivered.

Payment will be made at the precise time of order confirmation with your credit card through PayPal payment gateway, being the cost of shipping by the client making the purchase.

It is very important that, upon receipt of the order, check the packaging, to check that is NOT broken or damaged.

The goods will be delivered at the address specified in the order confirmation, unless agreed elsewhere.

Deficiencies:

If you detect any defect in the packet received, shall so state before signing the receipt of receipt of shipment. After opening the package must verify that the condition of the goods is correct, otherwise you must notify us within 24 hours from receipt of the consignment, to: Pedidos@Bodega-Guadalest.es

Bodega-Guadalest.es not responsible for the bad treatment that the agency was able to transport the goods shipped, urges its customers to review your order before signing.

Return merchandise

In accordance with art. 44 of Law 7/1996 of the Retail Trade and Art 4 del R.D. 1906/1999, the goods may be changed or refunded within 7 days from receipt thereof.

To make the refund of any product the customer must contact with Bodega-Guadalest.es stating your name and invoice date and their desire to formalize the return of the order.


Once approved the refund must be shipped prepaid to the address you indicate.
Bodega-Guadalest.es will only accept the return of goods if:
1- Within 2 days after receiving the order, the buyer exercises his right of withdrawal.
Bodega-Guadalest.es accept the exercise of that right solely when the goods were in the same state it was delivered and ready for sale, with the corresponding original packaging.
2- The goods were defective:
In this regardBodega-Guadalest.es be as provided in the Product Liability Act. Whichever make a preliminary study of the defect, only replace the product with identical conditions and other benefits in the event of a defect existing damage before packaging and shipping back

FORCE MAJEURE

Failure to deliver or defective delivery shall be the responsibility of the seller, if this is due to force majeure



IMPORTANT NOTE: If you have any confusion, or there is a bad translation,  →  prevails the original file in Spanish.
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